Your operations are running. But how many people are they running on?
Your business runs on systems and processes that have to keep working: in IT and operations, manufacturing, utilities, healthcare, or a fast-growing company. Things are up and problems get fixed. But does the work depend on just a few people?
Vivedis shows you where your operational resilience is at risk, so you can act before it hurts.
Two weak spots you may recognize
One role, one person. There is one role that everything goes through. When that person is on vacation, out sick, or gone, the work can stall.
Agreements that no longer match reality. What is written down is not how the work really gets done. You only notice when something breaks.
What is at stake
When the people behind your critical operations are not there, your customers, patients, or users feel it. See the risk early, and you can do something about it.
Start with the Knowledge Retention Scan
The Knowledge Retention Scan is where Vivedis starts. It shows which knowledge your operations depend on, who holds it, and what you need to retain first, and with whom.
When a key person leaves: we map out what each situation needs
Sometimes a key person leaves suddenly. Sometimes a retirement has been known for years. Or an outside contractor stops. In each case, you want to keep the knowledge that matters.
People who have done the same work for a long time often no longer know everything they know. The right questions bring that knowledge to the surface.
Every situation is different. That is why Vivedis does not use a fixed process. Vivedis maps out what each situation needs, starting with what matters most: how much time there is, where the weight of the work lies, and which knowledge sits with only one person or one outside party. How many knowledge sessions follow, and with whom, depends on what that shows.
One of the things you end up with is a list of knowledge gaps. A question without an answer also tells you something: there is a gap. That gives your knowledge retention a concrete starting point.
Vivedis makes no recordings, transcripts, or AI meeting notes. Your team records the knowledge itself, in its own words. You do the work with your own team. Would you like a Vivedis advisor to guide you? That is possible too.
Example
A mid-sized logistics company plans all its routes in one planning system. The last person who really knows the system is an outside contractor. The contractor ends the engagement unexpectedly. Under the contract, the work stops in a month.
First, the team maps out what is needed. How much time is left? Which knowledge sits only with the contractor? Where does an order come in? What happens overnight? Who do you call when the link to the warehouse stops? The team sees where the weight lies: in two system links and in a manual check that is not written down anywhere.
The result is a list of knowledge gaps. With that list, the team chooses where to spend the time that is left, with the contractor in the room.
See where your operations are vulnerable
Want to talk about what you see in your own organization?